DELIVERY 

We mail out orders four days a week: Monday, and Wednesday to Friday (we are closed on Tuesdays). We aim to have your order out the door the same day wherever possible.

 

UK SHIPPING 

We charge £4.95 postage and packaging for orders within mainland UK with Royal Mail except on bulk items like our Oi Soi lighting where the delivery charge needs to be customised based on the size and weight. We will always detail whether the item is standard or bulk on the product page itself.

Within mainland UK, parcels usually take 2-5 working days to arrive but we find they most often arrive within 2-3 working days.

We currently don't offer express delivery on our website however please contact the store for any special requirements and we will do our best to assist.

INTERNATIONAL SHIPPING

We are currently unable to offer international shipping, we apologise for any disappointment caused. If you'd like to arrange your own courier, please place an order online and select pick up at checkout. We would advise sending the store team an email via sales@alwayssunday.store to advise of the name, company and contact details of the courier so we know to expect them and have your parcel ready.*

Please be advised we cannot assist with arranging a courier and you as the customer will need to take full responsibility for the collection.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

*The store is closed on Tuesdays so collections can not take place on this day.

CLICK & COLLECT 

To arrange a click & collect, please place your order online and select Pick Up or call the store directly. We will pack up your order and send you a confirmation email to let you know when it's ready. 

We aim to have your order packed, processed and confirmation email sent within 24 hours but please allow 2-3 working days particularly during the festive period.

MISSING ORDERS 

Has your order gone walkabout? It's extremely rare for orders to go missing in transit but please email us if you have not received your order within the designated time frame and we will do our best to find it and get it on it's way to you.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us or call us on 01225 428 857If your return is accepted, instructions on how and where to send your package. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes.

DAMAGES & ISSUES

If your purchase has not made it to you safely or you believe there to be a fault, please get in touch within 72 hours of receiving your order or within 30 days should the fault develop after receipt.

As many of our items are unique vintage and artisanal, we may not be able to replace them but are happy to discuss the next step should there be an issue.

We will ask you to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

We cannot accept responsibility for packages that never reach us.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned like perishable goods (such as sweets and confectionery), custom products (such as special orders or personalized items), and personal goods (such as beauty products and loungewear). Please get in touch if you have questions or concerns about your specific item. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

By continuing to use our website you agree to the use of cookies
You have successfully subscribed!
This email has already been registered
ico-collapse
0
Top
ic-expand
ic-cross-line-top