Delivery & Returns

We mail out orders two days a week: Tuesdays & Fridays. If you order on Saturday - Monday we will post on the Tuesday, if you order Wednesday - Thursday, we will post on Friday. We aim to have your order out as soon as possible but sometimes we may experience delays with dispatch, we will do our best to notify you if this is the case.

UK DELIVERY

We will always detail whether the item is Standard or Large on the product page itself. You'll find this information in the Shipping & Returns drop down of the menu on the product page.

STANDARD - from £4.95

We send Standard Parcels with Royal Mail as we've found this method to be the best for price and efficiency. We've chosen to use an automated calculation service to provide the best possible price. The delivery price is calculated based on the weight of items within your basket.

Within mainland UK, Standard parcels usually take 2-5 working days from dispatch to arrive but we find they most often arrive within 2-3 working days.

DELIVERY PROMOTION

Promotions offering free delivery on orders over a certain amount relate only to products compatible with standard delivery. Once an order includes a product that requires Large or Furniture delivery, the delivery costs will defer to that delivery typeeven if the order contains items with standard delivery. This type of promotion is not applicable for international orders regardless of product type.

LARGE (PREMIUM) - £14.95 | FURNITURE - £35.95

Some parcels are just bigger than others and the delivery charges need to accommodate their larger size. If a parcel is designated Large or Furniture, we'll send it with Parcel Force as we've found this method to be the best for price and efficiency.

Premium delivery is tracked and insured.

EXPRESS & NEXT DAY DELIVERY - POA

We currently don't offer express and next day delivery on our website however please contact us for any special requirements and we will do our best to assist where we can.

INTERNATIONAL DELIVERY

Delivery to the EU

Due to new regulations we are currently unable to provide delivery to the EU. We have suspended European delivery for the foreseeable as of Friday 29th November 2024.

Delivery to the United States

We are pleased to be able to offer standard delivery to the United States. We will always detail whether the item is Standard or Large on the product page itself. You'll find this information in the Shipping & Returns drop down of the menu on the product page.If you're ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules. Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply outside the EU. If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order.Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods. Make sure you check this before you order.If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Always Sunday Ltd cannot do this on your behalf.

STANDARD

We send Standard Parcels with Royal Mail as we've found this method to be the best for price and efficiency. We've chosen to use an automated shipping calculation service to provide the best possible price. The delivery price is calculated based on the weight of items within your basket and the delivery location.

Within the US, standard parcels usually take 7-14 working days from dispatch to arrive but we find they most often arrive within 7-10 working days.

NOTE: We are currently unable to ship lighting or furniture outside of the UK.

CLICK & COLLECT - free

Click & Collect orders can only be collected from our HQ on Tuesdays and Fridays between 11am and 3pm.

Always Sunday

132a Walcot Street, Bath, BA1 5BL

To arrange collection for your order, place your order online and select Pick Up at checkout. We will pack up your order and send you a confirmation email to let you know when it's ready and offer you a collection slot on the next available day. You will need to confirm a collection time.

We aim to have your order packed, processed and confirmation email sent within 2-3 working days.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

CLICK & COLLECT ONLY ITEMS

On some larger items like floor lamps, furniture and luxury marble homewares, we are only able to offer Click & Collect due to the size and weight of the item. If this is the case, it will be detailed in the product listing under Shipping & Returns.

If you have a Click & Collect ONLY item in your basket, this shipping destination will always take precedent over other items in your basket. We would recommend placing multiple orders if you would like the other items in your basket dispatched.

COURIER COLLECTIONS

If you'd like to arrange your own courier, please place an order online and select pick up at checkout. We would advise sending the store team an email via sales@alwayssunday.store to inform them of the name, company and contact details of the courier so we know to expect them and have your parcel ready.*

Please be advised we cannot assist with arranging a courier and you as the customer will need to take full responsibility for the collection process. Your courier will need to abide by the above collection regulations.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

MISSING ORDERS

Has your order gone walkabout? It's rare for orders to go missing in transit but please email us if you have not received your order within the designated time frame and we will do our best to find it and get it on it's way to you. We cannot be held responsible for missed deliveries, you may need to contact the delivery courier yourself to rearrange delivery.

If your order has gone missing, we may able to make a claim on your behalf. Should this be the case, it may take up to 30 days for the investigation into the missing parcel with the courier. Once a claim has been verified as successful we will issue the refund for the order. We cannot issue a refund prior to the result from the courier investigation. The refund may take 3-5 working days to return to your account but this will depend on your bank, we will issue a confirmation of refund via email for your records.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to initiate the return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with no marks or blemishes, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us . You must contact us before arranging a return. We may not accept returns without prior notification. If your return is accepted, we will send instructions on how and where to send your package. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes, any damage to the parcel and products inside may nullify your refund.

DODO & SALE ITEMS

DISCONTINUED ITEMS (DODO)

A Dodo item is an item that is the last of his kind and has been discontinued permanently. A discontinued item is returnable but any returns made will be at the customers expense.

NON RETURNABLE ITEMS

Some items are non-returnable and non-refundable for hygiene reasons such as jewellery, loungewear and scarves and hats. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.

Some items are non-returnable and non-refundable as they are deemed irreversibly altered once they have been ordered like our tapered dinner candles that are cut individually. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.

Certain types of items cannot be returned like perishable goods (such as sweets and confectionery), custom products (such as special orders or personalized items), and personal goods (such as beauty products and loungewear). Please get in touch if you have questions or concerns about your specific item.

DAMAGES & ISSUES

If you believe your item to be faulty or damaged, please follow the appropriate instructions below. In all occasions we will require you to contact us via email ahead of sending the return with photographs of any damage or faults.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will be able to offer you a replacement, a repair or a refund.

It is the customer's responsibility to ensure the return arrives to us, we cannot accept responsibility for packages that never reach us.

Please note: As many of our items are unique, vintage and artisanal, we may not be able to replace them like for like but will do our best to assist.

Damaged in Transit

If your purchase has not made it to you safely and there is clear damage on the outer of the box such as rain damage or denting (which means the product is likely to be damaged in transit), please get in touch within 72 hours of receiving your order.

Damaged in Use

If a fault develops within 30 days of receipt, please get in touch with us with photographs of the issue as soon as the fault becomes evident. The earlier you raise the issue, the easier it is for us to identify the problem. We will raise this with the designers/makers to gain advice on the situation and make a decision on what we are able to offer within 28 days. Please be aware that goods that are not used or cared for in the way or for the purpose described will not be eligible for refund, replacement or repair. If an item is deemed to be natural wear and tear, it will not be eligible for a refund, replacement or repair.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.

If you do not initiate the returns process with our team ahead of returning the parcel, we will start the enquiry process on receipt of the goods. If the order arrives to us damaged and we do not have the imagery detailing the fault, we may be unable to process a return as we won't be able to identify what is considered the fault with the product and what is considered damage in transit. Please follow returns guides for packaging items to avoid further damages and delaying the process.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Got more questions after reading all that with a magnifying glass? Get in touch with our team and let's chat about it!

This page was last updated on Thursday 28th November, 2024. We aim to keep this information as up to date as possible.