We mail out orders four days a week: Monday, and Wednesday to Friday (we are closed on Tuesdays). We aim to have your order out the door the same day wherever possible.

Please note: We are closed on Tuesdays therefore we are unable to send out orders or arrange collections for this day.

UK DELIVERY

STANDARD

We send Standard Parcels with Royal Mail as we've found this method to be the best for price and efficiency. 

Within mainland UK, Standard parcels usually take 2-5 working days to arrive but we find they most often arrive within 2-3 working days.

LARGE PARCEL

Some parcels are just bigger than others and the delivery charges need to accommodate their larger size. If a parcel is designated Large, we'll send it with Parcel Force as we've found this method to be the best for price and efficiency.

EXPRESS & NEXT DAY DELIVERY

We currently don't offer express and next day delivery on our website however please contact the store for any special requirements and we will do our best to assist where we can.

INTERNATIONAL DELIVERY

We are pleased to be able to offer international shipping. Our online store is set up so that delivery charges for international orders are automatically calculated at checkout based on the size, weight and shape of the items. 

Where we ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

CLICK & COLLECT 

To arrange collection for your order, simply place your order online and select Pick Up or call the store directly. We will pack up your order and send you a confirmation email to let you know when it's ready. 

We aim to have your order packed, processed and confirmation email sent within 24 hours but please allow 2-3 working days particularly during the festive period.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

On some larger items like floor lamps, furniture and luxury marble homewares, we are only able to offer Click & Collect due to the size and weight of the item. If this is the case, it will be detailed in the product listing under Shipping & Returns.

If you have a Click & Collect ONLY item in your basket, this shipping destination will always take precedent over other items in your basket. We would recommend placing multiple orders if you would like the other items in your basket dispatched.

PLEASE NOTE: The store is closed on Tuesdays so collections can not take place on this day.

Has your order gone walkabout? It's extremely rare for orders to go missing in transit but please email us if you have not received your order within the designated time frame and we will do our best to find it and get it on it's way to you.

Contact: sales@always-sunday.com

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us or call us on 01225 428 857. If your return is accepted, instructions on how and where to send your package. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes.

If your purchase has not made it to you safely or you believe there to be a fault, please get in touch within 72 hours of receiving your order or within 30 days should the fault develop after receipt.

As many of our items are unique vintage and artisanal, we may not be able to replace them but are happy to discuss the next step should there be an issue.

We will ask you to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

We cannot accept responsibility for packages that never reach us.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned like perishable goods (such as sweets and confectionery), custom products (such as special orders or personalized items), and personal goods (such as beauty products and loungewear). Please get in touch if you have questions or concerns about your specific item. 

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Got more questions after reading all that with a magnifying glass? Get in touch with our team and let's chat about it!