We mail out orders two days a week: Tuesdays & Fridays. If you order on Saturday - Monday we will post on the Tuesday, if you order Tuesday - Thursday, we will post on Friday. We aim to have your order out as soon as possible but sometimes we may experience delays with dispatch, we will do our best to notify you if this is the case.

PLEASE NOTE: We are experiencing dispatch delays with US shipping due to the new imposed tariff regulations. Please check the appropriate delivery and returns information below for shipping to America.

UK DELIVERY

We will always detail whether the item is Standard, Premium or Large/ Furniture on the product page itself. You'll find this information in the Shipping & Returns drop down of the menu on the product page and highlighted below the add to cart buttons.

Large or Premium delivery incurs an additional cost due to the size and weight of the item and the additional insurance charges.

Please read below regarding delivery information before placing your order.

About STANDARD DELIVERY - from £4.95

STANDARD - from £4.95

We send Standard Parcels with Royal Mail as we've found this method to be the best for price and efficiency. We've chosen to use an automated calculation service to provide the best possible price. The delivery price is calculated based on the weight of items within your basket.

Within mainland UK, Standard parcels usually take 2-5 working days from dispatch to arrive but we find they most often arrive within 2-3 working days.

About LARGE & FURNITURE DELIVERY - from £14.95

LARGE (PREMIUM) - £14.95 | FURNITURE - £35.95

Some parcels are just bigger than others and the delivery charges need to accommodate their larger size. If a parcel is designated Large or Furniture, we'll send it with Parcel Force as we've found this method to be the best for price and efficiency. 

Premium delivery is tracked and insured.

About EXPRESS DELIVERY - poa

EXPRESS & NEXT DAY DELIVERY - POA

We currently don't offer express and next day delivery on our website however please contact us for any special requirements and we will do our best to assist where we can.

About ON DEMAND DELIVERY (UK ONLY) - from £4.95

ON DEMAND DELIVERY - UK ONLY

Small size items: £4.95 | Medium size items: £15.95 | Large size items: £55.95

On some occasions, we collaborate with other UK brands to offer an 'on demand' service. An item marked as 'on demand' is not stocked with us but is stored in the suppliers warehouse and therefore they are responsible for dispatching the order. Once you have placed your order with us we will notify the supplier to dispatch the items on their delivery service, you will receive a confirmation email from the supplier and the order should be with you within 5-7 working days. If you believe your order has been delayed we recommend getting in touch with the brand directly as we are not responsible for the success of the delivery and are unable to contact the delivery service ourselves.

You are however welcome to cc our team into your emails with the brand via sales@always-sunday.com should you wish for additional support in your communications.

Please note for larger size items: If you are in an apartment or flat complex the on demand delivery courier cannot guarantee door-to-door delivery. If you live in a large apartment/flat complex the courier may leave your order in a lobby, reception or mail room area if it safe to do so. If the courier is unable to leave your order somewhere they consider to be safe, they may leave a card or contact you directly for further instructions. They will always do their best to pass on any notes our customers share, however, we cannot promise that additional instructions will be followed by couriers on the ground.  

Please note the total delivery price will be calculated by the largest item in your basket.

DELIVERY PROMOTIONS

Promotions offering free delivery on orders over a certain amount relate only to products compatible with standard delivery and delivered to within the UK. This type of promotion is not applicable for international orders regardless of product type.
Once an order includes a product that requires Large or Furniture delivery, the delivery costs will defer to that delivery type even if the order contains items with standard delivery and therefore will nullify the delivery promotion.

INTERNATIONAL DELIVERY

We are pleased to be able to offer delivery to the USA however we are adhering to the new imposed tariff regulations as of 29th August 2025 and as such we have had to make some changes to our processes.

Please note, the delivery charge and the additional customs charges are completely separate and we as the seller are not responsible for any customs charges incurred. These will be arranged between our designated USA courier DPD and yourself as the customer.

Please read the information provided below.

SENDING TO EUROPE

Delivery to the EU

Due to new regulations we are currently unable to provide delivery to the EU. We have suspended European delivery for the foreseeable as of Friday 29th November 2024.

SENDING TO THE US

Due to new regulations we ARE able to provide delivery to the US but there will be additional charges the customer will need to pay which will not be charged at checkout and are not the responsibility of Always Sunday Store to pay.  Please read below for further guidance before placing an order.

We are pleased to be able to offer standard delivery to the United States however we are adhering to the imposed tariff charges put in place since the 29th August 2025 by the USA government. 

HOW DOES USA DELIVERY BY ALWAYS SUNDAY WORK?

  1. When you place your order, the delivery charge will be calculated based on your address and the weight of your parcel. The delivery charge is separate from the duties and tariff and covers our dispatch costs.
  2. After your order has been placed, we will pack up and ship your order and it will be collected by DPD. Going forward until further notice, we will use DPD as our primary carrier for US orders.
  3. DPD will then send you a payment link to pay for the duties and taxes. The amount of duty you pay will be based on the item and where it was originally manufactured. We are unable to predict how much duty you will pay but we can provide the weight and manufacture origin should you like it ahead of placing your order. You MUST ensure that you put down the correct email address as this is how DPD will correspond with you to complete the payment link.
  4. IMPORTANT: The duty charge MUST be paid within 5 days or the order will be sent back to us. If the payment link is not completed or if the order does not make it past customs and your order is returned back to us then we will not be able to refund the delivery charge.

More Relevant information:

We will always detail whether the item is Standard or Large on the product page itself. You'll find this information in the Shipping & Returns drop down of the menu on the product page.If you're ordering products to be delivered outside of the EU, they may be subject to taxes, fees, levies or other charges due to local laws or customs rules.

Whoever your order is addressed to is responsible for all customs costs associated with the import of the products, and will be required to pay any additional charges for international delivery. These include import duty, formal customs entry, taxes, levies and other charges that apply outside the EU. If you're ordering products to be delivered to someone else, make sure that they're aware that they'll need to cover this before you order. Unfortunately we have no control over these charges and cannot offer assistance on these processes. We recommend that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

Because you (or the recipient of the products, if different) will be the importer for all international deliveries of the products, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect your goods. Make sure you check this before you order.If your order gets stuck in customs, you or the recipient will need to contact your local customs office and pay any additional charges or taxes to release the goods. Always Sunday Ltd cannot do this on your behalf.

SENDING TO THE REST OF THE WORLD

We are unable to ship outside of the UK or the US. We are sorry for any disappointment caused.

CLICK & COLLECT

Click & Collect orders can only be collected from our HQ on Tuesdays and Fridays between 11am and 3pm.

Always Sunday

132a Walcot Street, Bath, BA1 5BL

How to arrange CLICK & COLLECT

To arrange collection for your order, place your order online and select Pick Up at checkout. We will pack up your order and send you a confirmation email to let you know when it's ready and offer you a collection slot on the next available day. You will need to confirm a collection time.

We aim to have your order packed, processed and confirmation email sent within 2-3 working days.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

About items that are CLICK & COLLECT ONLY

On some larger items like floor lamps, furniture and luxury marble homewares, we are only able to offer Click & Collect due to the size and weight of the item. If this is the case, it will be detailed in the product listing under Shipping & Returns.

If you have a Click & Collect ONLY item in your basket, this shipping destination will always take precedent over other items in your basket. We would recommend placing multiple orders if you would like the other items in your basket dispatched.

About COURIER COLLECTIONS

If you'd like to arrange your own courier, please place an order online and select pick up at checkout. We would advise sending the store team an email via sales@alwayssunday.store to inform them of the name, company and contact details of the courier so we know to expect them and have your parcel ready.*

Please be advised we cannot assist with arranging a courier and you as the customer will need to take full responsibility for the collection process. Your courier will need to abide by the above collection regulations.

If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.

MISSING ORDERS

Has your order gone walkabout? It's rare for orders to go missing in transit but please email us if you have not received your order within the designated time frame and we will do our best to find it and get it on it's way to you. We cannot be held responsible for missed deliveries, you may need to contact the delivery courier yourself to rearrange delivery.

If your order has gone missing, we may able to make a claim on your behalf. Should this be the case, it may take up to 30 days for the investigation into the missing parcel with the courier. Once a claim has been verified as successful we will issue the refund for the order. We cannot issue a refund prior to the result from the courier investigation. The refund may take 3-5 working days to return to your account but this will depend on your bank, we will issue a confirmation of refund via email for your records.

DAMAGES & ISSUES

If you believe your item to be faulty or damaged, please follow the appropriate instructions below. In all occasions we will require you to contact us via email ahead of sending the return with photographs of any damage or faults.
Once we have received pictures of the damage / fault and carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will be able to offer you a replacement, a repair or a refund.
It is the customer's responsibility to ensure the return arrives to us, we cannot accept responsibility for packages that never reach us.
Please note: As many of our items are unique, vintage and artisanal, we may not be able to replace them like for like but will do our best to offer alternatives if applicable.

DAMAGED IN TRANSIT

If your order has not made it to you safely and there is clear damage on the outer of the box such as denting (which means the product is likely to be damaged in transit), please get in touch via email within 72 hours of receiving your order with photographs of the item itself and any present damage and photographs of the packaging it arrived in so that our team can identify that this is an issue with our packaging or a problem with the dispatch service. Once images have been received and we are able to identify the issue, we will then do our best to offer a reasonable solution depending on product availability.

DAMAGED IN USE

If a fault develops within 30 days of receipt, please get in touch with us with photographs of the issue as soon as the fault becomes evident. The earlier you raise the issue, the easier it is for us to identify the problem. We will raise this with the designers/makers to gain advice on the situation and make a decision on what we are able to offer within 28 days. Please be aware that goods that are not used or cared for in the way or for the purpose described will not be eligible for refund, replacement or repair. If an item is deemed to be natural wear and tear, it will not be eligible for a refund, replacement or repair.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.

If you do not initiate the returns process with our team ahead of returning the parcel, we will start the enquiry process on receipt of the goods. If the order arrives to us damaged and we do not have the imagery detailing the fault, we may be unable to process a return as we won't be able to identify what is considered the fault with the product and what is considered damage in transit. Please follow returns guides for packaging items to avoid further damages and delaying the process.

PRODUCT DAMAGES

If your product has arrived and you believe there to be an intrinsic issue with the product, you will need to contact us within 72 hours of receiving the product with photographs of the issue and confirmation of the date and time your order was received. The earlier you raise the issue, the easier it is for us to identify the problem. We will raise this with the designers/makers to gain advice on the situation and make a decision on what we are able to offer within 28 days.

If you do not initiate the notification process with our team within 72 hours of receiving the product we will not be able to assist with resolving the issue.

If a return is decided please review the return processes below.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and place a separate purchase for the new item.

We are unable to hold or reserve stock for an exchange order so to avoid disappointment we recommend viewing this as a separate order and placing an order as soon as possible.

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to initiate the return process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with no marks or blemishes, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us . You must contact us before arranging a return. We may not accept returns without prior notification. If your return is accepted, we will send instructions on how and where to send your package. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes, any damage to the parcel and products inside may nullify your refund.

RETURNS by location

Returning unwanted items from the UK

IMPORTANT: We advise our customers to use Royal Mail Tracked 48 service for returns as this is the best value for dispatch.

If your order is returned as an unwanted item we will not be able to refund your original shipping fee.

Please follow our designated returns process to initiate a return for an unwanted item.

Returning unwanted items from the USA

IMPORTANT: We advise our customers to use DPD for returns as this is the best value for dispatch to and from dispatch.

If your order is returned as an unwanted item we will not be able to refund your original shipping fee.

Please follow our designated returns process to initiate a return for an unwanted item.

Returning faulty items from the UK

IMPORTANT: We advise our customers to use Royal Mail Tracked 48 service for returns of faulty items as this is the best value for dispatch.

If you choose to use a different service from Royal Mail UK we will only be able to refund you up to the amount of what it would cost to send with the Royal Mail 48 service. Please ensure you package your return to prevent any damage to the items or boxes, any damage to the parcel and products inside may nullify your refund.

Returning faulty items from the US

IMPORTANT: We advise our customers to use DPD for returns of faulty items as this is the best value for dispatch.

We will only be able to refund you up to the amount of 25 US Dollars providing confirmation of dispatch receipt. Please ensure you package your return to prevent any damage to the items or boxes, any damage to the parcel and products inside may nullify your refund.

About returning DODO & SALE ITEMS

DISCONTINUED ITEMS (DODO)

A Dodo item is an item that is the last of his kind and has been discontinued permanently. A discontinued item is returnable but any returns made will be at the customers expense.

About returning JEWELLERY & PERSONAL ITEMS

JEWELLERY & PERSONAL ITEMS 

Some items are non-returnable and non-refundable for hygiene reasons such as jewellery and hosiery. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.

 

About returning MADE TO ORDER ITEMS

Some items are non-returnable and non-refundable as they are deemed irreversibly altered once they have been ordered like our tapered dinner candles that are cut individually and made to order items. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.

About returning PERISHABLE ITEMS

We cannot accept returns of perishable items such as confectionery and sweets or beauty products.

About returning SELF ASSEMBLY ITEMS

If an item arrives to you flat pack and requires self assembly we can only accept the item back (within the returns period) if it has not been assembled or if assembly has not been attempted. If the item is returned not in perfect condition and shows visible signs of assembly we will be unable to process a refund.

About returning SPECIAL ORDER ITEMS

If our merchandising team have ordered an item in for you specially, we are unable to accept returns or offer refunds or credit for these should you wish to return them. We view these items as MADE TO ORDER and therefore any purchases are final.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.

REFUNDS by location

Refunds for UK Orders

If your refund has been approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Refunds for US Orders

If your refund has been approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

IMPORTANT: If an item is returned to us due to customs and duty charges not being paid then we will be unable to refund your original shipping fee as this will be viewed as you designating your order as UNWANTED. Please see 'Returning an Unwanted Order from the US' for more information.

This page was last updated on Monday 1st September 2025. We aim to keep this information as up to date as possible.

CONTACT OUR TEAM

Got more questions after reading all that with a magnifying glass? Get in touch with our team and let's chat about it!

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