Delivery & Returns
Christmas Orders:
Please note: Any orders placed up to and including the 2nd December will be posted on the 3rd December.
We mail out orders two days a week: Tuesdays & Fridays. If you order on Saturday - Monday we will post on the Tuesday, if you order Wednesday - Thursday, we will post on Friday. We aim to have your order out as soon as possible.
UK DELIVERY
STANDARD - £4.95
We send Standard Parcels with Royal Mail as we've found this method to be the best for price and efficiency.
Within mainland UK, Standard parcels usually take 2-5 working days from dispatch to arrive but we find they most often arrive within 2-3 working days.
LARGE (PREMIUM) - £14.95
Some parcels are just bigger than others and the delivery charges need to accommodate their larger size. If a parcel is designated Large, we'll send it with Parcel Force as we've found this method to be the best for price and efficiency.
Premium delivery is tracked and insured.
EXPRESS & NEXT DAY DELIVERY - POA
We currently don't offer express and next day delivery on our website however please contact the store for any special requirements and we will do our best to assist where we can.
INTERNATIONAL DELIVERY*
Price on application
*NOTICE: We have suspended International delivery for the foreseeable as of Friday 29th November 2024.
We would like to be able to offer international shipping. Please contact our team via sales@always-sunday.com or message via our online chat with a list of your requested items and your delivery address and we will assess a delivery quote. It may take approximately 2-3 working days to source an accurate delivery quote however we will do our best to come back to you as quickly as possible.
Where we can ship to: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
NOTE: We are currently unable to ship lighting or furniture outside of the UK.
CLICK & COLLECT - free
Click & Collect orders can only be collected from our HQ on Tuesdays and Fridays between 11am and 3pm.
Always Sunday
132a Walcot Street, Bath, BA1 5BL
To arrange collection for your order, place your order online and select Pick Up at checkout. We will pack up your order and send you a confirmation email to let you know when it's ready and offer you a collection slot on the next available day. You will need to confirm a collection time.
We aim to have your order packed, processed and confirmation email sent within 2-3 working days.
If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.
CLICK & COLLECT ONLY ITEMS
On some larger items like floor lamps, furniture and luxury marble homewares, we are only able to offer Click & Collect due to the size and weight of the item. If this is the case, it will be detailed in the product listing under Shipping & Returns.
If you have a Click & Collect ONLY item in your basket, this shipping destination will always take precedent over other items in your basket. We would recommend placing multiple orders if you would like the other items in your basket dispatched.
COURIER COLLECTIONS
If you'd like to arrange your own courier, please place an order online and select pick up at checkout. We would advise sending the store team an email via sales@alwayssunday.store to inform them of the name, company and contact details of the courier so we know to expect them and have your parcel ready.*
Please be advised we cannot assist with arranging a courier and you as the customer will need to take full responsibility for the collection process. Your courier will need to abide by the above collection regulations.
If we do not hear from you and the parcel remains uncollected after 10 working days we will cancel the order and arrange a refund.
MISSING ORDERS
Has your order gone walkabout? It's rare for orders to go missing in transit but please email us if you have not received your order within the designated time frame and we will do our best to find it and get it on it's way to you. We cannot be held responsible for missed deliveries, you may need to contact the delivery courier yourself to rearrange delivery.
Contact: sales@always-sunday.com
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to initiate the return process.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with no marks or blemishes, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can email us . You must contact us before arranging a return. We may not accept returns without prior notification. If your return is accepted, we will send instructions on how and where to send your package. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes, any damage to the parcel and products inside may nullify your refund.
DODO & SALE ITEMS
DISCONTINUED ITEMS (DODO)
A Dodo item is an item that is the last of his kind and has been discontinued permanently. If an item is marked as a Dodo item (via a badge on the product imagery) it is automatically designated as non-returnable and non-refundable but this will be listed in the description also. Please check before making a purchase if your desired item is designated as such as we will not be able to accept a return on this.
DODO ITEMS
Items with a marked down price are non-returnable and non-refundable. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such as we will not be able to accept a return on this.
NON RETURNABLE ITEMS
Some items are non-returnable and non-refundable for hygiene reasons such as jewellery, loungewear and scarves and hats. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.
Some items are non-returnable and non-refundable as they are deemed irreversibly altered once they have been ordered like our tapered dinner candles that are cut individually. If an item is designated non-returnable and non-refundable this will be detailed in the product description. Please check before making a purchase if your desired item is designated as such we will not be able to accept a return on this.
Certain types of items cannot be returned like perishable goods (such as sweets and confectionery), custom products (such as special orders or personalized items), and personal goods (such as beauty products and loungewear). Please get in touch if you have questions or concerns about your specific item.
DAMAGES & ISSUES
Damaged in Transit
If your purchase has not made it to you safely and there is clear damage on the outer of the box such as rain damage or denting (which means the product is likely to be damaged in transit), please get in touch within 72 hours of receiving your order.
Damaged in Use
If a fault develops within 30 days of receipt, please get in touch with us with photographs of the issue as soon as the fault becomes evident. The earlier you raise the issue, the easier it is for us to identify the problem. We will raise this with the designers/makers to gain advice on the situation and make a decision on what we are able to offer within 28 days. Please be aware that goods that are not used or cared for in the way or for the purpose described will not be eligible for refund, replacement or repair. If an item is deemed to be natural wear and tear, it will not be eligible for a refund, replacement or repair.
Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.
If you do not initiate the returns process with our team ahead of returning the parcel, we will start the enquiry process on receipt of the goods. If the order arrives to us damaged and we do not have the imagery detailing the fault, we may be unable to process a return as we won't be able to identify what is considered the fault with the product and what is considered damage in transit. Please follow returns guides for packaging items to avoid further damages and delaying the process.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Got more questions after reading all that with a magnifying glass? Get in touch with our team and let's chat about it!
