General 

These terms and conditions apply to the use of the www.alwayssunday.store website and associated catalogues, which are operated by Always Sunday Ltd. References to Always Sunday as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Always Sunday Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.alwayssunday.store website, as well as for telephone or postal orders. These terms & conditions also cover our catalogue(s), emails and any other associated promotional activity.

By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website, catalogue, emails or phone.

Before you place an order, if you have any questions relating to these terms and conditions, please contact us on 07752 062 121 or by email at sales@alwayssunday.store

Our details

Store

Always Sunday, 144 Walcot Street, Bath, Somerset, BA1 5BL

Telephone: 07752 064 121

Companies house Number – 11470865
UK VAT Number 342 9146 02

Orders 

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.

By placing an order through our website, you are making an offer to Always Sunday to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

Please note, we may not be able to change/amend or cancel your order once it’s been dispatched.

All prices on our website, catalogues, emails are shown and charged are in GBP.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and dispatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock.
    • We are unable to authorise your payment.
    • If it is identified that there is a product description or pricing error.
    • If customers do not reach any order criteria outlined in the Terms & Conditions.
    • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our team will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email.

Always Sunday reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Always Sunday website.

Once an order has been dispatched, we cannot cancel it, stop it or delay the delivery, nor change the delivery address.

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 working days of receiving the parcel.

Debit / Credit card & PayPal Payments 

Please note that you will be charged straight away for the whole value of the order.

Cancellation 

If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our team on 07752 064 121 or inform us via email at sales@alwayssunday.store. You will then need to return the whole order to us, in the original packaging, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund via your original method of payment.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item.

Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.

This does not affect your statutory rights.

Returns Policy 

Goods must be returned to us within 14 days of receipt either by post or to our Bath store. Returns will be assessed on a case by case basis – please get in touch via phone or email with queries.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. Please ensure you package your return to prevent any damage to the items or boxes.

Your refund will be issued via the original method of payment. (If your original payment card has expired, please provide us with your new card’s expiry date only. Please do not send any other card details.)

Damaged/Faulty goods

If your purchase has not made it to you safely or you believe there to be a fault, please get in touch within 72 hours of receiving your order or within 30 days should the fault develop after receipt.

As many of our items are unique vintage and artisanal, we may not be able to replace them but are happy to discuss the next step should there be an issue.

We will ask you to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and/or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Consumer Rights Act 2015, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund. After six months of ownership, it’s up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did.

We cannot be held responsible for items that are damaged due to the result of normal wear and tear.

We cannot accept responsibility for packages that never reach us.

Promotions

Please note that only one promotional offer can be used at any one time

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